Privacy Policy

We collect the following categories of information:

• Account information — name, email address, and password (stored as a salted hash). If you sign in with Google, we receive your Google account email, name, and avatar from Google.
• Billing information — subscription plan, billing status, and the last 4 digits and card brand of your payment method. Full card numbers are handled directly by our payment processors (Stripe and PayHere) and are never stored on Promptvex servers.
• Prompt and content data — the text prompts, parameters, and any reference images you submit to the Service, together with the generated outputs (analyses, keyframes, draft videos, and full videos).
• Usage and technical data — IP address, browser type, device information, pages visited, features used, and timestamps, collected automatically through cookies, log files, and similar technologies.
• Support communications — the content of any email or in-app message you send to us, and our replies.

We use the information we collect to:

• Create and manage your account and authenticate your access.
• Provide, operate, and improve the Service, including running prompt analyses and video generations on the third-party AI providers you select.
• Charge subscription fees, enforce plan usage limits, and process upgrades, downgrades, and cancellations.
• Send transactional emails such as receipts, plan changes, and security alerts.
• Respond to support requests and other communications you initiate with us.
• Detect, prevent, and investigate abuse, fraud, security incidents, and violations of our Terms & Conditions.
• Comply with applicable laws, regulations, and lawful requests from authorities in Sri Lanka and other relevant jurisdictions.

To deliver the Service, your prompt text, parameters, and any reference images you provide are transmitted to third-party AI providers that we use to perform analysis and generation, including:

• Anthropic (Claude) — for prompt analysis and scoring.
• fal.ai — for keyframe previews and draft videos.
• Kling and Runway — for full-quality video generation.

These providers process your content according to their own privacy and data-handling policies. We choose providers that we believe maintain appropriate security standards, but you should not submit prompts or reference materials that contain sensitive personal data, secrets, or confidential third-party information.

Payments are processed by trusted third-party payment providers, including PayHere and Stripe. When you enter card or other payment details, those details are submitted directly to the payment processor and are not stored on our servers. We receive only the information necessary to associate a successful payment with your account, such as your subscription status, plan, billing period, and the card brand and last four digits.

We use a limited number of cookies and similar technologies, including:

• Strictly necessary cookies — to keep you signed in and to remember session and security preferences.
• Analytics and product cookies — to understand which features are used and to improve the Service.

You can disable cookies in your browser settings; however, some parts of the Service may not function correctly without them.

Generated outputs (keyframes, draft videos, and full videos) are stored on our object storage provider (Cloudflare R2) and served to you through time-limited, signed URLs tied to your account. Outputs may be retained for as long as your account remains active and for a reasonable period afterwards for backup, dispute, and audit purposes, unless a shorter retention period is required by law.

We do not sell, rent, or trade your personal information. We share information only in the following limited circumstances:

• Service providers — hosting, storage, email delivery, payment processing, analytics, and the AI providers described above, each of which is bound by appropriate confidentiality and data-handling obligations.
• Legal and safety — when required by law, court order, or to protect the rights, property, or safety of Promptvex, our users, or others, including investigating fraud or violations of our terms.
• Business transfers — in connection with a merger, acquisition, financing, reorganization, or sale of all or part of our business, in which case information may be transferred to the successor entity subject to this Privacy Policy.
• With your consent — for any other purpose disclosed to you when you provide the information.

We use industry-standard administrative, technical, and physical measures to protect your information, including encryption in transit (TLS), encrypted storage of credentials, restricted internal access, and segregated database schemas for billing and user data. No system, however, is completely secure, and we cannot guarantee the absolute security of any information you transmit to us.

Subject to applicable law, you may have the right to:

• Access the personal information we hold about you.
• Correct inaccurate or incomplete information.
• Delete your account and associated personal data, subject to our obligations to retain certain records (for example, tax and billing records).
• Export a copy of certain information you have provided to us.
• Object to or restrict certain processing of your information.

To exercise any of these rights, contact us at info@promptvex.online. We may need to verify your identity before acting on your request.

The Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe that a child has provided us with personal information, please contact us so we can take appropriate action.

We are based in Sri Lanka, but our service providers (including AI providers and storage) may process and store information in other countries. By using the Service, you understand that your information may be transferred to, stored in, and processed in countries with data-protection laws different from those of your own country.

We may update this Privacy Policy from time to time. The “Last updated” date at the top of this page reflects the most recent revision. Material changes will be communicated through the Service or by email where appropriate. Continued use of the Service after a change becomes effective constitutes your acceptance of the revised policy.

For privacy questions or to exercise your rights under this policy, contact us at info@promptvex.online.