This Privacy Policy explains how Promptvex (“Promptvex”, “we”, “us”, “our”) collects, uses, stores, and shares information about you when you use the Promptvex website and service at https://www.promptvex.online (the “Service”). By creating an account or otherwise using the Service, you consent to the practices described in this policy.
We collect the following categories of information:
We use the information we collect to:
To deliver the Service, your prompt text, parameters, and any reference images you provide are transmitted to third-party AI providers that we use to perform analysis and generation, including:
These providers process your content according to their own privacy and data-handling policies. We choose providers that we believe maintain appropriate security standards, but you should not submit prompts or reference materials that contain sensitive personal data, secrets, or confidential third-party information.
Payments are processed by trusted third-party payment providers, including PayHere and Stripe. When you enter card or other payment details, those details are submitted directly to the payment processor and are not stored on our servers. We receive only the information necessary to associate a successful payment with your account, such as your subscription status, plan, billing period, and the card brand and last four digits.
We use a limited number of cookies and similar technologies, including:
You can disable cookies in your browser settings; however, some parts of the Service may not function correctly without them.
Generated outputs (keyframes, draft videos, and full videos) are stored on our object storage provider (Cloudflare R2) and served to you through time-limited, signed URLs tied to your account. Outputs may be retained for as long as your account remains active and for a reasonable period afterwards for backup, dispute, and audit purposes, unless a shorter retention period is required by law.
We do not sell, rent, or trade your personal information. We share information only in the following limited circumstances:
We use industry-standard administrative, technical, and physical measures to protect your information, including encryption in transit (TLS), encrypted storage of credentials, restricted internal access, and segregated database schemas for billing and user data. No system, however, is completely secure, and we cannot guarantee the absolute security of any information you transmit to us.
Subject to applicable law, you may have the right to:
To exercise any of these rights, contact us at info@promptvex.online. We may need to verify your identity before acting on your request.
The Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe that a child has provided us with personal information, please contact us so we can take appropriate action.
We are based in Sri Lanka, but our service providers (including AI providers and storage) may process and store information in other countries. By using the Service, you understand that your information may be transferred to, stored in, and processed in countries with data-protection laws different from those of your own country.
We may update this Privacy Policy from time to time. The “Last updated” date at the top of this page reflects the most recent revision. Material changes will be communicated through the Service or by email where appropriate. Continued use of the Service after a change becomes effective constitutes your acceptance of the revised policy.
For privacy questions or to exercise your rights under this policy, contact us at info@promptvex.online.